Privacy Policy
Effective Date: 1 Jan 2025
Last Updated: 17 June 2025
New Beginnings at Home LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal and health information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our services in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable U.S. data privacy laws.
1. Scope of This Policy
This Privacy Policy applies to all users of our website and patients receiving services from New Beginnings at Home LLC. It covers how we handle the following:
– Personal Information (PI)
– Protected Health Information (PHI)
– Website data collected automatically or voluntarily
2. Information We Collect
We may collect the following types of information:
a. Personal and Contact Information
– Name, address, email address, phone number
– Emergency contact information
b. Protected Health Information (PHI)
– Health conditions, diagnoses, treatment plans
– Medical history, medications, physician information
– Insurance information and billing data
c. Automatically Collected Information
– HP address, browser type, referring pages
– Cookies and usage analytics (non-identifiable unless combined with personal data)
3. How We Use Your Information
We may use your information to:
– Provide home healthcare and related services
– Coordinate with your medical providers
– Submit claims to insurance providers
– Respond to inquiries or service requests
– Comply with legal, regulatory, and professional obligations
– Improve our website and services
We do not sell or rent your information to third parties.
4. HIPAA Compliance
As a covered entity under HIPAA:
– We implement physical, administrative, and technical safeguards to protect your PHI.
– We limit PHI access to only those staff who require it for treatment, payment, or healthcare operations.
– Any third-party service providers (e.g., billing services, IT vendors) who handle PHI must sign Business Associate Agreements (BAAs).
5. Your Rights Under HIPAA and U.S. Privacy Law
You have the right to:
– Access and request copies of your PHI
– Request corrections to your medical record
– Request restrictions on use or disclosure of PHI
– Obtain a list of disclosures
– File a complaint if you believe your rights have been violated
To exercise these rights, please contact us at the information provided below.
6. Data Retention
We retain your PHI and personal data as required by law or as necessary for the purposes outlined in this Policy. When no longer needed, we securely destroy or de-identify the data.
7. Cookies and Tracking
Our website may use cookies or tracking technologies for analytics and user experience enhancement. You may disable cookies through your browser settings, but doing so may impact certain features.
8. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children without verified parental consent.
9. Third-Party Links
Our website may contain links to external sites. We are not responsible for the content or privacy practices of such websites. We encourage you to read their privacy policies.
10. Security Measures
We employ reasonable administrative, technical, and physical measures to safeguard your data, including:
– Secure servers and encryption
– Role-based access controls
– Employee training on data protection and HIPAA
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Your continued use of the website and services constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or concerns or would like to exercise your data rights, please contact:
New Beginnings at Home LLC
2905 State Street
Columbus, IN 47201
Email: info@newbeginningsathomellc.com
Phone: 812-407-2998
You may also file a HIPAA complaint with the U.S. Department of Health & Human Services Office for Civil Rights (OCR)